Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellation and refunds work for Vizor subscriptions. It forms part of our Terms of Service. Card payments are sold and processed by Paddle.com Market Ltd as Merchant of Record, so refunds for card payments are issued through Paddle.

1. Free plan

The Free plan costs nothing and can be used or stopped at any time. There is nothing to cancel or refund.

2. Pro subscription (monthly)

Pro is charged immediately when you subscribe and comes with a 7-day money-back guarantee: if you request a refund within 7 days of any Pro payment, we will refund it in full and end the subscription. You can cancel at any time from your account (or via the Paddle customer portal); cancellation stops future renewals and your Pro access continues until the end of the period you have already paid for. After the 7-day window, we do not provide partial refunds for unused days.

3. Cryptocurrency payments (USDT)

Cryptocurrency payments are prepaid for a fixed period (for example 1 or 3 months) and do not renew automatically. Because blockchain transactions are effectively irreversible, crypto payments are generally non-refundable. Where we do agree to a refund at our discretion, it is sent in USDT and the applicable network (gas) fee is deducted; refunds are made to the wallet used for the original payment.

4. How to cancel or request a refund

• Cancel a subscription from your account settings, or through the Paddle customer portal for card subscriptions.
• Request a refund by emailing support@vizor.lol from the email address on your account, with your order or transaction reference. We aim to respond within a few business days.
• Approved card refunds are processed by Paddle to your original payment method; the time to appear on your statement depends on your bank or card provider.

5. Exceptional cases

Nothing in this policy limits any statutory refund or cancellation rights you may have as a consumer under the mandatory law of your country of residence. If a payment was made in error or you were charged incorrectly, contact us and we will make it right. We may decline refunds in cases of clear abuse (for example, extensive data extraction followed by a refund request).

6. Chargebacks

If you have any billing concern, please contact us first — we can usually resolve it faster than a chargeback. Filing a chargeback or payment dispute instead of contacting us may result in suspension of your account while the dispute is investigated.

7. Contact

For any billing, cancellation or refund question, contact us at support@vizor.lol.